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Shipping Information

Most orders ship within 1 to 2 days  If you need faster shipping, please look at the upgrades available at checkout.  You will automatically be provided tracking information when your order ships.

Please check your SHIP TO ADDRESS as we print labels from that exact address.  Odyssey Cache is not responsible for product shipped to incorrect address due to buyer's error.

Your shipping rate is calculated based on the actual weight of the product plus a little for packaging to your exact zip code.  Shipping rates are calculated in your cart and we cannot tell how much it is going to be.  We do refund overages on shipping charges over the actual costs of shipping, packaging and very reasonable handling.  

SHIPPING REFUNDS

All items in this shop are calculated by weight to your location for shipping costs and automatically combines.  However, we will refund any overage of the actual shipping and packaging costs plus reasonable handling.   Your refund normally comes the same day your order ships by however you paid for your order.

DELIVERY ISSUES AND INSURANCE

Once the package shows it was delivered on the tracking and if you did not receive it, please contact your local post office IMMEDIATELY after contacting your neighbors to make sure they didn't get it.  There is nothing either Etsy or we can do once it is delivered.  You can contact USPS at the following:

USPS Customer Service Customer Care Center
o    Call: 1-800-ASK-USPS® (1-800-275-8777 or 800-222-1811)
o    TDD/TTY Relay: Call 1-800-877-8339.
Hours of Operation
Monday - Friday 8 AM - 8:30 PM ET
Saturday 8 AM - 6 PM ET"

See International Shipping for further information if you are not in the USA at https://www.odysseycache.com/pages/international-shipping.